Reaching out to you

How we reached out to our members during the Covid-19 pandemic and how you can still get in touch...

Despite not being able to connect with our members face to face, the last few months have still been a busy period for everyone working on our programme 

Since the beginning of lockdown, Ageing Better Middlesbrough staff have made over 2,500 befriending calls to those aged 50+ in Middlesbrough 

We have also recruited digital volunteers to help people use their computers and mobile devices, and our Affordable Warmth Team have been on hand to chat about energy saving tips too.  


Befriending calls  

Ageing Better Middlesbrough staff have made over 2,500 befriending calls to 275 people in Middlesbrough.

Digital inclusion  

Ageing Better Middlesbrough’s Digital Inclusion Officer, along with colleagues, helped to recruit 14 digital volunteers to help people get online and learn how to use technology.  

To date, they have called over 100 people, with 95 accessing our exclusive Google classroom. This has provided much needed information, useful tips and online guidance during lockdown.  

 Affordable Warmth  

The Affordable Warmth Team have received or made an incredible 301 calls during lockdown – for people who needed help with energy consumption, bills, switching provider, or just general help and information.  


That’s a grand total of 2,985 support calls made since lockdown started 


Ongoing support and information on how to get in touch – 

.  If you would like a friendly chat, just dial 01642 257020 and state that you are ‘interested in receiving befriending calls’. 

.  You can still get help with your mobile, laptop or tablet by calling 01642 061019 and we’ll guide you through any issues you may be having.  

.  To get in touch with the Affordable Warmth Team, just call Jennifer on 07940 786914 or Wendy on 07415 158713. You can also email: 



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